At ex88, your privacy is a fundamental commitment — not a compliance checkbox. This Privacy Policy explains precisely what personal data we collect from our Malaysian players, how we use and protect it, who we may share it with, and what rights you hold over your own information.
These six principles summarise how ex88 approaches data privacy. They complement, but do not replace, the full policy text below — all members should read the complete document.
All data transmitted between your device and ex88 is protected with 256-bit SSL/TLS encryption. Account credentials are stored using industry-standard hashing — never in plain text. Security is built in, not bolted on.
ex88 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate and improve the platform and to meet our legal obligations.
Malaysian members have the right to access, correct, or request deletion of their personal data at any time. Our support team processes all data rights requests within 30 days of receipt.
We collect only what is genuinely necessary to operate the platform, complete KYC verification, process MYR payments, and comply with applicable regulations. We do not collect data speculatively or beyond what the purpose requires.
When data is shared with third parties — such as payment processors like DuitNow, FPX, or Touch 'n Go eWallet — it is limited to what is strictly necessary for the transaction. All service providers are bound by confidentiality obligations.
This Privacy Policy is written in plain, accessible English. We will notify you of any material changes to how we handle your data before those changes take effect, via email or in-platform notification.
This Privacy Policy ("Policy") is published by ex88 ("we", "us", "our"), the operator of the online gaming and sports betting platform accessible at ex88.casa ("Platform"). This Policy applies to all registered users ("you", "Member", "User") and visitors of the Platform.
This Policy describes how ex88 collects, uses, stores, discloses, and safeguards personal data in connection with your use of the Platform. It also explains the rights available to you in relation to your personal data and how to exercise those rights.
By registering an account, accessing the Platform, or otherwise interacting with ex88 services, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
ex88 collects the following categories of personal data in the course of operating the Platform:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID (e.g., MyKad, passport) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address | Account management, notifications, KYC, customer support |
| Financial Data | Payment method details (bank account, e-wallet ID, crypto wallet address), transaction history in MYR | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, analytics, personalisation |
| Usage Data | Betting and gaming history, deposit/withdrawal records, bonus activity, login history | Platform operation, responsible gambling monitoring, dispute resolution |
| Communication Data | Records of live chat, email, and support interactions | Customer support, dispute resolution, quality assurance |
ex88 collects personal data through the following means:
ex88 processes your personal data for the following purposes:
ex88 processes your personal data on one or more of the following legal bases, as applicable to each processing activity:
ex88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
All third-party service providers engaged by ex88 are required to maintain appropriate technical and organisational security measures and to process data only for the stated purpose and in accordance with our instructions.
ex88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
ex88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include, but are not limited to:
Whilst ex88 takes all reasonable steps to secure your data, no system is completely infallible. In the event of a data breach that poses a risk to your rights, we will notify affected users as required under applicable laws.
ex88 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. The categories of cookies we use are:
Subject to applicable laws and certain legal exceptions, you have the following rights in relation to your personal data held by ex88:
Request a copy of the personal data we hold about you, together with information about how it is used.
Request correction of any inaccurate or incomplete personal data held by ex88.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit the processing of your data while a dispute regarding accuracy or legal basis is resolved.
Request a copy of data you provided to us in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop immediately.
To exercise any of the above rights, please contact our support team via live chat or at the email address below. We aim to respond to all data rights requests within thirty (30) days. In complex cases, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.
The ex88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly solicit or collect personal data from any person under the age of 21.
As part of our registration and KYC process, all users are required to verify their age by submitting a valid government-issued identity document. Accounts where the user is found to be under the age of 21 will be immediately and permanently closed, and any data collected in relation to such accounts will be deleted in accordance with our data retention procedures.
If you believe that a minor has registered an account on ex88, please contact our support team immediately so that appropriate action can be taken.
In operating the ex88 Platform, your personal data may be transferred to and processed in countries other than Malaysia — for example, where our servers or service providers are located. Where such transfers occur, ex88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied in Malaysia.
Such safeguards may include contractual data processing agreements with receiving parties, standard contractual clauses, or the use of service providers that operate under recognised international data protection frameworks.
ex88 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last Updated" date at the top of the Policy.
Where changes are material — such as a change in the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered users via email or in-platform notification at least fourteen (14) days prior to the changes taking effect.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ex88 processes your personal data, please contact our Data Privacy team through the following channels:
Please include "Privacy Request" in the subject line of your email and provide sufficient detail about your request or concern to allow us to respond accurately and efficiently. We aim to acknowledge all privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) days.
Now that you know how ex88 handles your personal data, you can play with full confidence. Fast MYR payouts, fair games, and a platform that puts your privacy and security first. For players aged 21 and above only.
🔞 For players aged 21 and above only. | Responsible Gambling | Terms & Conditions