ex88 takes its duty of care to every Malaysian player seriously. Gambling is entertainment — and we are committed to making sure it stays that way. This page explains the tools, resources, and support systems we provide to help every member play within their means.
The vast majority of players on ex88 enjoy our platform as it is intended — as a form of entertainment, alongside watching EPL matches, Liga Super Malaysia games, or simply unwinding after a long day in Kuala Lumpur. For most players, gambling never becomes a problem.
But we are realistic. A small percentage of people can develop an unhealthy relationship with gambling. At ex88, we are not prepared to look the other way. Every responsible gambling tool on this page is free to use, always accessible, and built into the platform from day one — not added as an afterthought.
Our responsible gambling framework is built on three principles: prevention, intervention, and support. We actively monitor for signs of problem gambling, we make it easy to set limits or take a break, and we point players toward real help when they need it.
Every tool below is available free of charge to all registered ex88 members, accessible directly from your account dashboard at any time — no waiting period, no penalty.
Set a daily, weekly, or monthly cap on how much you can deposit into your ex88 account. Limits take effect immediately when reduced. Requests to increase a limit are subject to a 24-hour cooling-off period before taking effect — giving you time to reconsider.
Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. This tool is especially useful for managing session-to-session spending in MYR.
Set timed reminders that notify you how long you have been playing in a single session. Alerts can be configured at 30-minute, 1-hour, or 2-hour intervals. It is easy to lose track of time — this tool makes sure you never do.
Take a short break from the platform without permanently closing your account. Choose a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During this period, your account is suspended and you will not receive any marketing communications.
If you believe you have a gambling problem, you can request self-exclusion for a defined period (3 months, 6 months, 1 year) or permanently. Your account will be closed immediately, marketing stopped, and we will not accept any re-registration requests during the exclusion period.
Access a full history of your deposits, withdrawals, bets placed, and net gaming results at any time from your account dashboard. Reviewing your own activity regularly is one of the simplest and most effective tools for responsible gambling.
The legal and ethical minimum age for casino-style gambling in Malaysia is 21 years. ex88 enforces this strictly. Every new account is subject to age verification as part of our KYC (Know Your Customer) process, which requires a valid Malaysian government-issued photo ID — such as a MyKad, passport, or driving licence.
Any account found to belong to a person under 21 years of age will be immediately and permanently closed. All funds associated with such an account will be handled in accordance with applicable regulations.
If you are a parent or guardian and you believe a minor may be accessing gambling sites using your devices, we recommend using parental control software to restrict access. Free parental control tools are available from most Malaysian internet service providers, including TM Unifi and Maxis. Please contact our support team if you suspect underage access on our platform.
When you register on ex88, you declare that you are at least 21 years of age. This declaration is a binding condition of your membership agreement with us.
Before your first withdrawal, you will be required to submit a valid, government-issued photo ID for verification. Accepted documents include Malaysian MyKad, passport, and driving licence.
Documents are screened by our automated KYC system and reviewed by our compliance team. Age, identity, and document authenticity are all verified as part of this process.
Our system continuously monitors account behaviour for signs of underage access or suspicious activity. Accounts that raise concerns are reviewed by our compliance team without delay.
Problem gambling rarely announces itself loudly. It tends to creep in gradually. These are the signs that gambling may have stopped being entertainment and started becoming a problem.
Spending more money on gambling than you can comfortably afford to lose, or gambling with money intended for household expenses such as rent, utilities, or groceries.
Chasing losses — placing additional bets in an attempt to recover money you have already lost, often resulting in even larger losses over time.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling, or when you cannot access the platform for a period of time.
Lying to family members, friends, or colleagues in Kuala Lumpur, Penang, or elsewhere about how much time or money you are spending on gambling.
Neglecting work, study, social activities, or family responsibilities because of time spent gambling or thinking about gambling.
Borrowing money or selling possessions to fund gambling, or relying on others to bail you out of financial difficulties caused by gambling losses.
Finding yourself unable to stop gambling even when you genuinely want to, or repeatedly failing to keep to the limits you set for yourself.
Gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult personal circumstances rather than as entertainment.
Needing to gamble with progressively larger amounts of money to get the same level of excitement or satisfaction from the activity.
Honest self-reflection is one of the most powerful tools you have. Go through these questions carefully and honestly. There are no right or wrong answers — only useful ones.
Have you ever gambled more than you planned to, or stayed on longer than you originally intended?
Have you ever felt the need to gamble with increasing amounts of money to achieve the same level of excitement?
Have you ever felt guilty or regretful about your gambling after the fact?
Have you ever tried to recover losses by gambling more — and ended up losing more as a result?
Has anyone close to you — a partner, family member, or friend — ever expressed concern about your gambling habits?
Have you ever prioritised gambling over paying bills, savings, or other important financial obligations?
Have you ever felt that you cannot enjoy a sporting event (such as an EPL or Liga Super Malaysia match) without having a bet on it?
Accessing ex88's responsible gambling tools takes under two minutes. Here is exactly how to find and set each tool within your account.
Access ex88 from your mobile or desktop browser. Log in with your registered credentials.
Click your profile icon in the top-right corner and select "Account Settings" or "My Account" from the dropdown menu.
You will find a dedicated "Responsible Gambling" or "Player Safety" section within your account settings. All tools are listed here in one place.
Choose the tool you wish to use — deposit limit, loss limit, session alert, cooling-off, or self-exclusion — enter your preferred settings, and confirm. Reductions take effect immediately.
If you cannot find a tool, want to request self-exclusion urgently, or need to talk to someone, contact our 24/7 support team via live chat from your dashboard. We are always there.
If you feel that gambling has become a problem for you or someone you care about, these organisations offer free, confidential support. Reaching out is a sign of strength — not weakness.
Malaysia's national social welfare helpline, offering free counselling and emotional support for individuals and families affected by problem gambling and other personal difficulties.
15999 (Malaysia)An international organisation providing free information, counselling, and a structured helpline for anyone concerned about their gambling habits, operating around the clock.
International Helpline: 0808 8020 133A fellowship-based support programme following a 12-step model. Meetings are available in Kuala Lumpur, Penang, and Johor Bahru, as well as internationally online, offering peer support from others with lived experience.
ga.org (International)Our own 24/7 live chat support team can help you set limits, initiate a cooling-off period, or begin the self-exclusion process immediately — no paperwork, no waiting, no questions asked beyond what is necessary to help you.
Live Chat: 24/7 in DashboardMost players on ex88 never develop a problem because they follow a few simple rules. These guidelines are worth reading — and worth sharing.
Self-exclusion is the strongest tool available to you on ex88. When you request self-exclusion, we close your account immediately, stop all marketing communications, and flag your details to prevent re-registration during the exclusion period.
Available exclusion periods are: 3 months, 6 months, 1 year, and permanent. Permanent self-exclusion is irreversible — your account will not be reopened under any circumstances. This is by design. We believe that when someone makes this decision, they deserve a system that stands firm behind them.
Temporary exclusion periods can be extended at any time but cannot be shortened before they expire. Again, this is deliberate — it removes the temptation to reverse the decision during a moment of weakness.
Gambling on ex88 should be enjoyable. With the right tools in place and a clear sense of your own limits, it can be a fun and rewarding part of your leisure time — alongside everything else that matters in your life.
🔞 For players aged 21 and above only. | Terms & Conditions | Privacy Policy